Return & Refund Policy

At Sartoh, we are committed to ensuring customer satisfaction by providing quality products and a smooth shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds:

  • Items must be returned within 14 days from the date of delivery.
  • Items must be unused, unworn, and in the same condition as when received, with all original tags and packaging intact.
  • Custom-made or personalized items are not eligible for refunds unless they arrive damaged or defective.
  • Sale or discounted items are final and cannot be returned or refunded unless damaged upon delivery.

Refund Process:

  1. Initiating a Return: To initiate a return, please contact our customer service team at info@Sartoh.com with your order details and the reason for the return. Our team will provide instructions on how to proceed with the return.

  2. Return Shipping: Customers are responsible for covering return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.

  3. Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed.

Refunds:

  • Refunds will be processed to the original payment method within 10-15 business days after the returned item is inspected and approved.
  • Depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, you may return the original product and place a new order.

Non-Returnable Items:

  • Customized or personalized items.
  • Sale or clearance items.
  • Any item not in its original condition, or with missing parts or packaging.

Contact Us:

If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer service team at info@Sartoh.com. We are here to help!