Privacy Policy

Privacy Policy 

At Bella Abaya, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal data when you visit our website or make a purchase from our online store. By accessing or using the Bella Abaya website, you consent to the practices described in this Privacy Policy.

  • Information We Collect

1.1 Personal Information: We may collect personal information, such as your name, email address, phone number, shipping address, and payment details, when you place an order or interact with our website. Providing this information is voluntary, but necessary for processing your order and delivering the products to you.

1.2 Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, operating system, and browsing behaviour, through the use of cookies or similar technologies. This information is used to improve our website, analyse trends, and enhance your overall experience.

  • Use of Information

2.1 Order Processing: We use your personal information to process and fulfil your orders, including verifying your identity, processing payments, and delivering products to you. We may also use your information to communicate with you about your order, provide customer support, and address any inquiries or concerns you may have.

2.2 Marketing Communication: With your explicit consent, we may use your personal information to send you promotional emails or newsletters about Bella Abaya products, offers, and updates. You have the right to opt out of receiving such communications at any time by following the unsubscribe instructions included in the emails or by contacting us directly.

2.3 Improving our Services: We may use your non-personal information to analyse website usage patterns, track trends, and gather statistical data. This helps us improve our website, enhance user experience, and tailor our offerings to better meet your preferences and needs.

  • Information Sharing

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting business activities on our behalf. These service providers have access to your information only to perform the tasks assigned to them and are obligated to keep your information confidential.

3.2 Legal Compliance: We may disclose your personal information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users.

  • Data Security

4.1 We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We use industry-standard security practices and procedures to safeguard your data, including encryption, firewalls, and secure socket layer technology (SSL) during data transmission.

4.2 While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data, and you understand and accept the inherent risks involved in transmitting information online.

  • Data Retention

5.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

  • Your Rights

6.1 Access and Correction: You have the right to access and correct your personal information held by us. If you need to update or modify your information, please contact us using the provided contact details.

6.2 Opt-Out: You have the right to opt out of receiving marketing communications from us. You can do this by following the unsubscribe instructions in our promotional emails or by contacting us directly.

  • Changes to this Privacy Policy

7.1 We may update or modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

  • Contact Us

8.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.

By using the Bella Abaya website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.