Return & Refund Policy
Return and Refund Policy for Bella Abaya Website
At Bella Abaya, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return and refund policy outlined below. Please read this policy carefully before making a purchase from our website.
- Returns
1.1 Eligibility: To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as when you received them. The item(s) must also be in their original packaging with all tags attached.
1.2 Timeframe: You may initiate a return within 14 days from the date of delivery. Beyond this timeframe, we reserve the right to refuse the return.
1.3 Return Process: To initiate a return, please contact our customer support team through the provided contact information on our website. Our team will guide you through the return process, including providing a return authorization code and instructions for returning the item(s).
1.4 Return Shipping: You are responsible for the return shipping costs unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.
1.5 Refund: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, we will initiate a refund to the credit card used for the original purchase. Please note that if the date on your credit card has expired or for any reason the original card has been cancelled, we are unable to refund to a different card. The refund will be credited back to the old card number, and the funds will transfer to the correct account, though it may take longer than normal. If your bank has issued a new card as a replacement for the old card (but still linked to the same account), the refund will be credited to the new card.
- Exchanges
2.1 Eligibility: We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item for the same product, please contact our customer support team within [insert number of days, e.g., 7 days] from the date of delivery.
2.2 Exchange Process: To initiate an exchange, please contact our customer support team through the provided contact information on our website. Our team will guide you through the exchange process, including providing an exchange authorization code and instructions for returning the item(s).
2.3 Exchange Shipping: We will cover the shipping costs for exchanging defective or damaged items. We may provide you with a prepaid shipping label or arrange for the item(s) to be picked up from your address.
2.4 Refund for Exchanges: If the same product for exchange is not available, we will issue a refund to your original payment method once we receive and inspect the returned item(s).
- Exceptions
3.1 Non-Returnable Items: The following items are not eligible for return or refund:
- Gift cards or e-gift cards
- Items that are marked as final sale or clearance
- Items that have been customized or altered based on your request
3.2 Hygiene and Safety: For hygienic reasons, we cannot accept returns or exchanges on certain products, such as undergarments, swimwear, or items with removable hygiene seals unless they are defective or damaged upon arrival.
- Damaged or Defective Items
4.1 Inspection upon Delivery: Please carefully inspect your order upon delivery. If you receive a damaged or defective item, please contact our customer support team immediately and provide details, including photos of the damaged or defective item(s).